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Rental Policy Terms & Conditions | ||
Car Rental Conditions for 1 Day Rentals |
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1 (ONE) Day Rentals The following conditions apply to 1 (ONE) day Rentals Monday to Thursday – 24 Hours from time you pick up to return of vehicle (Except Long Weekends) Friday to Saturday – Pick up is Friday morning & return MUST be opening time Saturday morning (10am) (Regardless of Pick up time on Friday) NOTE: We are closed on Sundays & statuary Holidays | ||
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Additional Drivers | ||
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One (1) Additional driver permitted per vehicle. A surcharge of $9.99 to $24.99 per day will apply for an additional driver listed on the Rental Agreement depending on the type of vehicle being rented. An extra driver fee will be applied to each additional person printed on the contract, regardless of whether or not that person will be driving the vehicle. The person responsible for payment of the rental MUST be named on the rental contract with a valid driver license, again regardless of whether or not that person will be driving. Anyone not listed on the rental agreement is NOT allowed to drive the vehicle. No additional drivers will be removed and/or added from the Rental Agreement after the vehicle leaves the rental location. All additional drivers are recognized as an additional renter and are subject to Terms and Conditions of the Rental Agreement and are required to supply a credit card as security against payment until the vehicle is returned. | ||
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Holiday Period | ||
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During certain holiday periods such as Christmas, New Year's, Easter, Victoria Day, Canada Day, Civic Holiday, Thanksgiving, Labour Day and possibly other holidays, the minimum rental is 4 days. This means that if the vehicle is returned before the 4th day, the charge will still be the full holiday 4-day charge. Due to the many reservation requests made during a holiday period, in order to confirm and hold your reservation, you must call in and give a deposit towards your rental. Without a deposit we cannot guarantee the reservation. For further information please call our office. | ||
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Holiday Rates | ||
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During a 3 or 4 day holiday period, unless we specifically write otherwise on your contract, the rate quoted to you will not change if you decide to return the vehicle prior to the date/time printed on your contract. For example: if you rent a vehicle during the thanksgiving 4 day holiday period, your rental charge will be the same if you kept the vehicle for 1, 2, 3, or 4 days. | ||
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Vehicle Restrictions | ||
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We at Vantage Car Rental are always concerned about your safety. Therefore, we have a policy that restricts the rental of certain smaller vehicles for very long distance trips. Our policy is that if you are traveling to a radius of over 600 kilometers you should travel in a roomier and heavier full size vehicle instead of a compact or mid-size. You will be more comfortable and safer in the larger vehicle. Please let us know your travel intentions and we will fit you in the proper vehicle for your trip. Please speak with one of our representatives in order to create the right package for you. If traveling out of the country, to the USA, you must notify us and discuss the rental with us prior to arriving at our doorstep. | ||
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Mileage Restrictions | ||
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Please note that all of our premium and luxury vehicles are limited to a certain amount of kilometers per day, included in the daily price (not more than 150 km per day). Any kilometers driven over the 150km per day will be subject to a mileage charge of $0.50/km We will be more than happy to create a special package that will include all the necessary kilometers and the appropriate car that you will need, specially priced for you. | ||
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Authorization Amount | ||
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A pre-authorization deposit amount is required at the time of rental. At Vantage Car Rental, we will authorize your credit card for the rental price plus the amount of your deductible on the vehicle you are renting. | ||
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Credit Card Insurance | ||
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Most major credit cards such as MasterCard, and Visa offer Car Rental Loss Damage Waiver Coverage at no charge or as part of their annual fee to the credit card owner. Call your credit card company and ask them "if you have car rental insurance on your card?". If you are covered, you may decline our LDW (Loss Damage Waiver) and you will be covered for collision damages and theft on the rental vehicle with no deductible. Credit card coverage does not cover you for Third Party liability, Accident Benefits, Bodily injury & Direct Compensation-Property Damage, if the renter is unable to provide coverage at time of rental there will be a surcharge applied to the Rental Agreement. In most cases, luxury and exotic vehicles with an original sticker price of over $65,000 CDN will NOT be covered by the credit card. Please refer to your Cardholder Agreement for exclusions under the use of your card . | ||
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Cash Rentals | ||
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We DO NOT accept CASH rentals on any vehicle. We do however accept cash as payment once your rental is returned. | ||
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Debit Cards | ||
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We at Vantage Car Rentals DO NOT accept Debit Cards with the VISA or MASTERCARD logo on it as a deposit for renting any type of vehicle. We however do accept debit cards as payment once the rental has been returned. | ||
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Deposit Requirements | ||
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You CAN NOT rent a car from Vantage Car Rental with a cash deposit. For deposits we accept: MasterCard, Visa( Canada and out of country), & approved Company Accounts. The deposit amount is determined by the vehicle that you have rented. Regular rental vehicle deposits range from $500 to $2000, Luxury & premium vehicles deposits range from $2500-$5000. Please call our office if you have any questions | ||
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Booking&Rental period Cancellation/Change | ||
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Once a booking is made, to avoid a penalty, customers must call us to cancel the reservation 72 hours (3 business days) in advance, or else, there is a one day rental fee penalty applied to reservation of 3 days or less; and 30% of total reservation rental fee penalty applied to reservation of 4 days or more. If a customer booked a reservation for 3 days or less, started the rental and decided to return the car earlier, there is a 20% penalty of total reservation rental fee, if the reservation is for 4 days or more, and the customer decided to return the car earlier than the rental end date, we will charge regular daily rate on rental use, plus a penalty of 30% total reservation period rental fee. | ||
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Deposits for Luxury / Premium / 12 Pass. Vans | ||
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In order to guarantee your reservation for an luxury vehicle or 12 passenger van, you must call our office and leave a credit card deposit for the reservation. We will make ONE courtesy call to the telephone number or the email address that you supply us. Please call us after making the online reservation and confirm it with a deposit. | ||
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Minimum Notice Reservation | ||
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During holiday and weekend periods (as of April 1 and through the year), reservations must be made at least 48 hours before pick-up time in order for your reservation to be valid. Please note that even if you make a reservation and the computer sends you a reservation confirmation, there is the chance that you will not be able to pick up the vehicle you selected at the time you reserved. This is due to the chance that customers renting before you might be extending their rental without notifying us. In order to guarantee your vehicle you must call us with a credit card deposit prior to the company being able to confirm your reservation. If you wish to confirm your reservation please call us at 416-335-1399 or 1-888-680-8227 with your deposit. This is particularly important when you are trying to reserve within less than 48 hours of your pick-up time. We must have this policy due to the extremely high demand for vehicles during the peak times of the year. We cannot guarantee your weekend or holiday reservation if you reserve within less than 48 hours prior to pick-up and fail to call in with a deposit on your credit card. In order to confirm, please call us and leave a credit card or cash deposit. Thank you for your understanding and cooperation. | ||
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Drop Off & Pick Up Service | ||
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At Vantage Car Rental we offer FREE pick-up and return service within our local area. We do offer a delivery service during business hours to airports, hotel, residences, offices, or other pre-arranged locations. The charge for this service is determined by the type of vehicle we are delivering and the delivery location. Please call us as soon as you know your delivery time and date, and we will discuss the cost and requirements needed for this service. | ||
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Driving Area Restrictions | ||
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Proof of Liability Insurance must be supplied by the renter when vehicles are driven to the USA or Québec; recent changes in the Insurance Act have restricted the use of rental cars in the USA. Out of country surcharges will apply for travel to the USA. We must be told where you are planning to travel to and your furthest destination. We want to make sure that you get the proper vehicle with roadside assistance for your long journey outside the province. Your safety and comfort is our concern. | ||
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Vehicle return hours | ||
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We DO NOT allow after hours vehicle drop off at our locations. However, knowing that all customer needs can not always be met during business hours we have a secure key drop box located at each of our locations for your convenience. Please be advised that any vehicles dropped off after business hours will be charged a fee and are the responsibility of the RENTER until the next business day. The RENTER will be responsible for damages and/or the loss of the vehicle. DO NOT LEAVE THE KEYS IN THE IGNITION. | ||
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Gasoline Refueling | ||
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Our policy for refueling gas is very simple. Please return the vehicle with the same gasoline level as when you took the vehicle. The fuel level amount will be printed on your contract and checked physically when the inspection is completed on check out. If you return it with less gasoline, we will charge you $2.70/litre used. So, please check your gas level before returning the vehicle. | ||
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Holding Your Reserved Vehicle | ||
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We at Vantage Car Rental will hold a confirmed vehicle reservation for ONLY one (1) hour past the scheduled pick-up time. Since there is usually such a high demand for premium vehicles, SUV's, and cars in Toronto, we ask you to please call us at 1-888-680-VCAR if you are going to be late by more than one (1) hour. | ||
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International Drivers | ||
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International drivers are welcome. We DO ACCEPT foreign driver licenses from most countries. International driving permits are accepted along with current photo ID and Passport. Drivers with foreign licenses will be required to have a current photo ID and passport in order to rent a vehicle. Photo copies of all ID will be taken at time of rental. | ||
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Late Hours / Charges | ||
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All rental cars in Toronto are calculated by a 24-hour clock. There is a Half HOUR GRACE period. But, if you exceed the 24 hour period by more than half hour, per hour late charges will apply to each hour late (starting from the first late hour) until you reach the daily rate. When the total late fee reaches the additional day rate, you will be charged only an additional day. The late fee policy will then apply on the next day if needed. Passenger, cargo van & cube truck rentals may have a late fee amount if not returned on time due to the high demand at peak periods. In addition you will be charged the hourly rate until you reach the daily rate. If there are any questions regarding overtime, please call us and we will be happy to help you. | ||
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Management Override | ||
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In some cases when renting a car, the customer might have needs or concerns regarding one or more of our policies. This is understandable. At vantage Car Rental we are here to help. An owner or manager will always be available to speak with you regarding any policies that do not meet your needs. Your satisfaction is our concern. | ||
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Payment Methods | ||
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Vantage Car Rental accepts the following methods of payment: Cash, Debit Card, Certified checks, Visa, MasterCard. | ||
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Roadside Assistance | ||
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Many of our vehicles carry roadside assistance from the manufacturer. Roadside assistance means you can feel safe and secure driving a vehicle from Vantage Car Rental. You can also be assured that should a problem occur (even something as minimal as a flat tire), you are just a phone call away from help. | ||
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General Motors Roadside Mercedes Benz Roadside BMW Roadside Nissan Roadside Infiniti Roadside Mazda Roadside Ford Roadside Chrysler Roadside Lexus Roadside Toyota Roadside Acura Roadside VW Roadside Audi Roadside Porsche Roadside Honda Roadside Mitsubishi Roadside Hyundai Roadside KIA Roadside Volvo Roadside Land Rover Roadside Jaguar Roadside |
1-800-268-6800 1-800-387-0100 1-800-332-4269 1-800-387-0122 1-800-363-4520 1-877-41MAZDA 1-800-665-2006 1-800-363-4869 1-800-265-3934 1-888-TOYOTA8 1-800-565-7587 1-800-411-6688 1-800-411-9988 1-800-PORSCHE 1-800-465-7587 1-888-57MITSU 1-800-268-9958 1-877-542-2886 1-800-263-0475 1-800-461-2325 1-800-265-1695 |
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Special Equipment | ||
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Child safety seats are available. We understand that many people travel outside Toronto with young children. We are proud to say that we carry a full stock of children and infant seats, only $5.99 to $9.99 per day. Portable NAV systems are ideal for the traveler who is unsure of their destination or just needs help to plan their trip, only $9.99 per day. You can reserve your child seat or portable NAV system on-line along with your vehicle reservation. | ||
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Travel Agents | ||
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In an effort to support travel agents, Vantage Car Rental provides easy access to our rates and online reservation for any travel in Toronto, Canada (listed directly on our home page). Travel agents please contact us to set up an on-line vendor account We encourage you to use this Internet booking service or simply call your friendly travel agent for further assistance. | ||
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No Towing | ||
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Please note that we DO NOT allow any vehicles including 12 passenger vans and SUVs to tow any trailer. Nothing is allowed to be connected or hitched to our vehicles at any time! This is a safety policy. | ||
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Cargo Van Rental | ||
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A cargo van is a van with ONLY 2 seats. Any van rental that has any additional seating added after time of rental is considered to be modified and additional passengers will NOT be covered in the event of an accident. NO EXCEPTIONS. Thank You | ||
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Drivers License Check | ||
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We reserve the right to electronically check a renter's driver license. The only information we are able to access is DMV information which is public knowledge. Photo copies of licenses will be taken at time of rental. There is a slight charge for this procedure. Depending on the province, the charge can be $3.00-6.00. |
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